Sky Sports.com

Help & FAQs

What are the system requirements to view Brightcove video?

Brightcove recommends the following minimum systems specifications for playback:

• Windows 2000 or XP
• * 768Kbps or higher broadband connection (test your bandwidth)
• 1GHz or faster Intel Pentium III processor
• 256MB of RAM
• Minimum 1GB of free hard drive space
• Flash Player 7 or higher (some players require Flash Player 8)
• Internet Explorer 6 or Firefox 1.5 or higher
• Mac OS X 10.3.9 or later
• 768Kbps or higher broadband connection (test your bandwidth)
• 1GHz or faster G4, G5, or Intel Processor
• 256MB of RAM
• Minimum 1GB of free hard drive space
• Safari 1.3 (Mac OS X 10.3.9), Safari 2.0.4 or higher (Mac OS X 10.4.7 or * Flash Player 8 or higher

Why do video clips sometimes stutter or pause during playback?

Video may stutter or pause during playback if you computer does not meet the specs detailed above, or if your Internet connection is not fast enough. Even on broadband connections, Internet congestion or traffic can result in choppy playback or repeated buffering. You can check your actual internet bandwidth here.

Why isn't the Brightcove player displaying on a web page?

Some corporate networks, firewalls, and ad-blocking software may prevent the player from displaying. Please check with your Network Administrator to ensure that Flash video is permitted on your network. Also, disable any ad-blocking software that might prevent Flash media from loading.

Why is the video blocky or pixelated?

Several factors affect video quality including the data rate, the quality of the original footage, and the version of Flash video used to encode. Please contact the publisher directly with issues related to video quality.

How can I share a link to a specific video?

Use the Share This option behind the options button on the player. You can email the link though Brightcove, or copy the link to your clipboard and paste in an email message or web page. Note: Brightcove publishers have the option of enabling sharing. If "Share This" is not available, the publisher may not have enabled the sharing option for this player. In some cases, the Share This link may only share the player and not a specific video.

What does "Get Feed" do?

The Get Feed menu allows you to subscribe to a player using common RSS aggregation services. Subscribing to the RSS Feed for a player automatically alerts you when a new content is available and provides a short description of each video.

How can I subscribe to an RSS feed?

If you see your preferred RSS aggregator listed, simply click the badge to load a web-based RSS reader and subscribe. You can also copy the feed location by clicking "Subscribe Using Feed" or copy the feed location to the clipboard and paste it into your preferred RSS reader.

The player is displaying a warning that says I need to upgrade the Flash player. How do I upgrade?

You can obtain the latest version of the Flash Player from Adobe.

The player is not displaying correctly or is displaying the wrong video. How can I fix this?

Your web browser may be displaying cached information. To clear your browser cache, perform the following steps:

Microsoft Internet Explorer

• Click on Tools -> Internet Options -> General
• Click the Delete Files button and then click OK
• Once the process completes, click OK to close the Options dialog

Firefox

• Choose Options from the Tools menu (or Preferences from the Firefox menu on the Mac).
• Click the Privacy icon, select Cache the Cache tab, and click Clear Cache Now.
• Click OK to close the Options dialog

Safari/

• Choose Empty Cache from the Safari menu