Skybet Player FAQs
How to access Sky Bet Player
To watch live sport on the Sky Bet Player you have to be a registered Sky Bet account holder. To register for a Sky Bet account click here
What is the Sky Bet Player?
The Sky Bet Player allows you to watch up to six live streamed events at the same time, and you can also browse upcoming events and place bets.
What events can I watch?
You can now watch more than 2,400 live sports events from around the globe on your PC through the new Sky Bet Player, including football from Europe (Serie A, Portugese Supa Liga, Bundesliga), Asia and South America as well as Internationals and the UEFA Cup. You can find a full list of upcoming events by clicking on the 'Schedule' tab underneath the video.
Q. Do I have to bet to watch an event?
Most events are free to watch, however some do require you to place a bet before you can watch them. These events will be clearly marked on the site.
Do I need a Sky Bet account?
Yes. You'll need to log into your Sky Bet account to watch the events.
How can I use Sky Bet Live?
Sky Bet is easy to use. If you are an existing customer, you can use your User ID and PIN to place bets using Sky Bet Live next to the Sky Sports Stream. Bet on events as you watch Sky Sports, then check to see if you won. If you are new to Sky Bet, you will be asked to
register . Use this link or the link on Sky Bet Live, it's a simple process and should only take about 5 minutes.
Note this link will open in a new window.
I have forgotten my Sky Bet User ID/PIN, what do I do?
If you have forgotten your PIN please
click here. Note this link will open in a new window. If you have forgotten your User ID please call 08000 725 181 and one of our Customer Care Operators will be happy to help
Transactions and Banking
To comply with regulations set out by the card issuers, Sky Bet operates certain policies and procedures, click
here for more details. Note this link will open in a new window.
Rules
All bets and transactions placed through Sky Bet Live are subject to Sky Bet's rules. Please
click here for a full set of Sky Bet rules.
Note this link will open in a new window.
Responsible Gambling
We are committed to Responsible Gambling and have a number of self-help tools to help you manage your gambling. We also work with a number of independent charitable organisations who can offer help or answer any questions you may have. Click
here for more info.
Note this link will open in a new window.
SkyBet Customer Support
Email: help@skybet.com Telephone: 08000 725 181 (Lost User ID or PIN) 08000 724 777 (UK Freephone) 1800 928 949 (ROI) +44 1423 850 640 (Overseas) Post: Sky Bet Customer Care Central House Beckwith Knowle Otley Road Harrogate North Yorkshire HG3 1WA
Technical FAQ's
Why can't I watch the video?
You'll need to have at least version 9.0.115.0 of Adobe Flash Player installed. Click here to download the latest version.
Please make sure you're using one of the following web browsers:
Internet Explorer 6 (or above). Click here to download the latest version.
Mozilla Firefox. Click here to download the latest version.
Safari. Click here to download the latest version.
I've done all of the above - why can't I watch the video?
If you have a Firewall (security hardware/software) or any other security software running on your PC it may affect your access to the site. You should take a look at the manufacturer's manual or contact them regarding the package/hardware configuration.
I have Broadband, why am I having problems streaming the 500k videos?
If you have an internet connection of greater than 500k, but experience a lot of re-buffering when viewing the 500k stream, the problem is most likely to be caused by network congestion over your ISP connection. You can test the current download bandwidth available to you using one of the following links:
Bandwidthplace Speed Test,
click here.
UK Broadband Speed Test (downloadable),
click here.
The results of these tests need to be around 400kbits/s in order to successfully stream the 256k videos, and please take into account fluctuations in local bandwidth. Please contact your Broadband provider directly to resolve these issues.
Why can I hear the event but not see it? Or why can I see it but not hear it?
Make sure that your computer has a sound card to play the audio and your audio levels are turned up. If you do have a sound card, the content that's being played probably uses compression software that isn't installed on your computer.
This issue may also occur if there isn't enough bandwidth to play both audio and video. You may receive sound but not video because audio requires less bandwidth.
I've placed a bet on one PC, can I watch the event on another?
Unfortunately for events that require you to place a bet, the video can only be viewed on the PC that the bet was placed. This is due to Digital Rights Management (DRM) which means that a video streaming feed is licensed to the specific PC.
If you attempt to watch the race on a different PC, you'll see the following message:
"This race has been accessed from another computer using your account details. The live stream for a race may only be played on one computer using any given account. Please see our FAQs section for more details or contact Customer Care".
How do I enable Javascript in my browser?
To enable JavaScript, follow the instructions below for your browser.
Internet Explorer 6 or higher:
1. Click "Tools" and then click "Internet Options".
2. Click the "Security" tab.
3. Click the "Custom Level?" button.
4. Scroll to the Scripting section.
5. Check 'Enable' under "Active scripting", "Allow paste operations via script", and "Scripting of Java applets".
6. Click the OK button.
Firefox:
1. Click "Tools" and then click "Options...".
2. Click "Content".
3. Ensure "Enable Javascript" is enabled.
