Thursday 15 November 2018 11:46, UK
England captain Joe Root has written to thank travelling fans who were relocated from their accommodation in Kandy to make way for the team during the current Test against Sri Lanka.
It emerged last month that the hotel both teams were expecting to stay in - the Earl's Regency, located just 15 minutes away from Pallekele Stadium - had not been secured by Sri Lanka Cricket and had instead been fully sold to tour groups attending the match.
Contingency plans, including the players staying two hours away in Dambulla and even moving the fixture to Colombo, were put forward and rejected.
It was only after the intervention of sports minister Faiszer Musthapha that the team was able to stay at their preferred hotel.
The outcome meant around 100 England supporters had to be displaced, with compensatory measures such as free travel to and from their new, more distant accommodation, and hospitality lunches at the ground offered to appease them.
England also decided to show their appreciation, posing for an on-field picture with the tour group before the afternoon session on day two, while Root individually signed letters for those affected.
"It has been a huge disappointment to all of us that your plans for the Kandy Test have been badly disrupted, with your accommodation moved so far away from the Earl's Regency," it read.
"It was a big surprise for us to hear of Cricket Sri Lanka's booking issue and the threat that the match itself might be moved altogether. I can assure you the ECB has made its views clear.
"As leader of this group of players, I promise that we will do all we can to give you a performance to remember and thank you for your part in this Test match."
