Thibaut Courtois would have stayed at Chelsea if his family lived in London, his agent has said.
The Belgium goalkeeper joined Real Madrid earlier this week in a £35m move, with the Premier League club going on to break the world record in bringing in his replacement Kepa Arrizabalaga.
Courtois did not turn up to training in the days leading up to his departure but with his family residing in Madrid, his agent Christophe Henrotay insists there were honest reasons for forcing his sale.
If the family were in London it would have been totally different. He would have stayed, there is no reason to leave a club like Chelsea, he could have won trophies.
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"There has been a misunderstanding that he wanted to get a move for the wrong reasons, but he was pushing to go out of Chelsea because of his child," Henrotay told BBC's Sportsweek.
"If the family were in London it would have been totally different. He would have stayed, there is no reason to leave a club like Chelsea, he could have won trophies.
"Unfortunately his kids are living with the mother in Madrid.
"He had the contract and it depended on Chelsea, but running close to the end of his contract, Chelsea had an interest to find a deal with Madrid, which they did.
"It is personal reasons so we have to respect this. Chelsea understood the situation and really helped to get the deal.
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"They did a really quick and easy deal together, understanding the humanity of the situation. It is not doing something against their fans it is about getting the best of a situation that is not ideal."
The 26-year-old returned to Stamford Bridge in 2014 following a three-year loan at Atletico Madrid, where his family set up life in the Spanish capital.
And Henrotay says reuniting the Courtois family made getting the deal done even sweeter.
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"It's a move he wanted because of his family and he had the opportunity to go back to Madrid - a city he loves and to such a big club in Real Madrid," he said.
"When we arrived in Madrid to make the signing, I had his parents, his brother, his sister, his child, the mother of the child, everyone is there and I said to him that I am delighted to make a great deal for him in going to Real Madrid but also it's a family coming together.
"I could see tears in their eyes and it delighted me to be able to do something not only for a player, for a client, but for a family, which is great.
"I fully understand the fans of Chelsea and no one has reason to blame that feeling.
"Thibaut is such a great goalkeeper and he did his best at Chelsea to bring titles and trophies so it is not a great feeling to lose such a player."